Overview

Padma Publication is committed to delivering your orders promptly and safely. This Shipping Policy outlines how we handle and dispatch orders to customers across India and internationally.

Delivery Areas

We currently ship to:

• Pan India: All cities and towns across India
• International: Select countries (shipping rates and timelines vary)

Processing Time

Orders are processed within the following timeframes:

• Standard Processing: 1-2 business days
• During Peak Seasons: 2-3 business days
• Custom/Special Orders: 5-7 business days

Processing time begins from the date of order confirmation and payment verification. Orders placed on weekends or holidays will be processed on the next working day.

Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping:
  • Delivery Time: 5-10 business days across India
  • Best for non-urgent orders
• Express Shipping:
  • Delivery Time: 2-4 business days
  • Available for major cities
  • Additional charges apply
• Overnight Delivery:
  • Delivery Time: Next day (in selected cities)
  • Premium shipping charges apply

Shipping Charges

Shipping charges are calculated based on:

• Weight and dimensions of the order
• Shipping destination (zone/location)
• Chosen shipping method
• Special packaging requirements

Free Shipping: Orders above certain value may qualify for free shipping. Applicable discounts will be shown at checkout.

Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation email with tracking number
• Access to real-time tracking on our website
• SMS updates at key milestones (if opted in)
• Estimated delivery date

You can track your order using the tracking number provided in your confirmation email or by logging into your account.

Packaging & Safety

We ensure that all orders are:

• Securely packed to prevent damage during transit
• Insured for the full order value
• Handled with care by our trained staff
• Protected with tracking and insurance coverage

Delivery Instructions

Please provide accurate and complete delivery address at the time of order placement. You can add delivery instructions such as:

• Building name or house number
• Nearest landmark
• Special access instructions
• Preferred delivery time

Failed Delivery Attempts

If the delivery attempt fails:

• The courier will make 2-3 delivery attempts before returning the package
• You will be notified via SMS/email about each attempt
• Please contact us to reschedule delivery
• Return shipping charges may apply if address is incorrect

Delayed Deliveries

Delivery may be delayed due to:

• Unforeseen circumstances (weather, natural disasters)
• Incorrect or incomplete address information
• Customs clearance (for international orders)
• High order volume during peak seasons

We will update you about any delays via email or SMS. If delivery is significantly delayed, please contact our customer support team.

Damaged or Lost Packages

In case of damaged or lost packages:

• Document the damage with photos before opening the package
• Contact us within 24 hours of delivery
• Provide order number and tracking details
• We will initiate replacement or refund process
• File a claim with the courier service if necessary

Return Shipments

If you need to return an order:

• Refer to our Return Policy for eligibility
• Contact us to obtain a return label
• Pack the item securely in its original packaging
• Ship it back using the provided label
• Refund will be processed after receiving and inspecting the returned item

International Shipping

For international orders:

• Customs duties and taxes are the responsibility of the buyer
• Delivery time: 10-30 business days (varies by country)
• Tracking information will be provided
• International shipping charges apply (calculated at checkout)
• Please check import regulations for your country

Contact Us for Shipping Inquiries

For any shipping-related questions or concerns, please contact us:

Email: padmapublication22@gmail.com
Phone: +91 9361334294
Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

Last Updated: Feb 21, 2026